Contact our support team with your order number within 30 days of your purchase and let us know which item you’d like to return. We’ll confirm the return-condition requirements and guide you through the process. Please wait for instructions before mailing the item back.

You can request a return within 30 days. Returned items must meet the store’s return-condition requirements; please contact us before sending anything back so we can confirm eligibility and provide instructions. Approved refunds are issued to the original payment method.

Materials and finish can vary across AVAbay products, so please check the individual product listing for its stated material and corrosion-resistance details. For best results, install fittings correctly, use compatible connections, and check for leaks after installation. If you notice a leak, turn off the water supply and check the connections or contact a qualified plumber.

Wipe the sprayer and bathroom accessories with a soft cloth and follow the care instructions for your specific product. Avoid harsh or abrasive cleaners unless the product instructions say they’re suitable. Periodically check hose connections for drips and ensure fittings remain secure without overtightening.

Water supply and temperature options depend on your plumbing setup and the specific product. Please check the product listing and installation instructions before connecting it; don’t connect a sprayer to a hot-water line unless that model is designed for it. If you’re unsure, consult a plumber.

Orders are processed before they ship. Check your order confirmation and shipping email for the latest updates; once your package is on its way, use the tracking link provided to follow delivery. Delivery estimates can vary by destination and carrier.

We’ll send tracking details when your order ships. Delivery time depends on your location and the carrier, so please use the tracking link for the most current estimate. If tracking hasn’t updated or you need a hand, contact us and we’ll be happy to help.

Carrier timelines can change during transit. Check your tracking link first, and if the package appears stalled or hasn’t arrived, get in touch with our support team so we can help look into it.

Compatibility depends on your existing plumbing and the connection sizes included with the specific sprayer. Before ordering, compare the product listing’s connection details with your faucet, toilet supply, and hose threading. If the threads or hose connection don’t match, you may need a compatible adapter; please confirm its size and type before installation.

Many installations connect the sprayer hose to the appropriate water supply connection, but the exact setup varies by bathroom and product. Check the included instructions and listing for the hose and thread specifications. Use an adapter only when your existing connection requires one, and don’t force mismatched threads. If you’re unsure, ask a qualified plumber or contact us with a photo of your connection.

Control the flow gently using the sprayer handle or control provided with your model; start with light pressure and increase gradually for comfort. Spray modes and controls vary by product, so check the product page or included instructions for the features of your specific sprayer.