Privacy Policy

AVAbay respects your privacy and is committed to protecting the personal information you provide when visiting or purchasing from our online store.

This Privacy Policy explains how AVAbay may collect, use, protect, and handle information associated with customers and visitors to our website.

Information We May Collect

When you visit or use the AVAbay website, place an order, contact Customer Support, or otherwise interact with our store, we may collect information necessary to provide our services.

This may include:

• Name

• Billing and shipping address

• Email address

• Telephone number, where provided

• Order and purchase information

• Information you provide when contacting Customer Support

• Information necessary to process and fulfill orders

• Website usage and device-related information collected through cookies or similar technologies

Payment information may be processed through the payment provider selected at checkout. AVAbay does not intentionally store sensitive payment-card information unless its payment systems specifically require and support such storage.

How We Use Information

We may use the information we collect to:

• Process and fulfill orders

• Arrange shipping and delivery

• Provide order confirmations and tracking information

• Respond to customer questions and support requests

• Process returns, refunds, replacements, and other order-related requests

• Improve our website and customer shopping experience

• Detect, investigate, and prevent fraudulent or unauthorized activity

• Maintain appropriate business and transaction records

• Comply with applicable legal and regulatory requirements

Cookies and Similar Technologies

AVAbay may use cookies and similar technologies to help our website function properly, remember certain preferences, understand how visitors use our website, and improve the shopping experience.

Third-party services used by our store may also use cookies or similar technologies for analytics, advertising, payment processing, and other website services.

The specific cookies and tracking technologies used by AVAbay depend on our Shopify store configuration and the third-party services we use.

Sharing of Information

AVAbay may share personal information with service providers and business partners when reasonably necessary to operate our store and provide services to customers.

For example, information may be shared with providers involved in:

• Payment processing

• Order fulfillment

• Shipping and delivery

• Website hosting and technology

• Customer support

• Analytics

• Marketing or advertising, where applicable

We aim to share information only as reasonably necessary for the relevant service or business purpose and as permitted by applicable law.

Data Security

AVAbay takes reasonable measures to protect customer information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Data Retention

AVAbay may retain customer and transaction information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain business and transaction records, resolve disputes, prevent fraud, and comply with applicable legal obligations.

Your Privacy Rights

Depending on where you live and the privacy laws that apply, you may have certain rights concerning your personal information.

These rights may include requesting access to, correction of, or deletion of your personal information, as well as requesting information about how it is collected and used.

The availability and scope of these rights depend on applicable law and the circumstances of your request.

Children's Privacy

The AVAbay website is not intended to knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has improperly provided personal information to AVAbay, please contact Customer Support so the matter can be reviewed and appropriate action can be taken.

Changes to This Privacy Policy

AVAbay may update this Privacy Policy from time to time to reflect changes in our website, services, business practices, or applicable legal requirements.

When changes are made, the updated version will be posted on our website, with an updated effective date where appropriate.

Contact Regarding Privacy

If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact AVAbay Customer Support through the customer support channels provided on our website.