Terms of Service

Welcome to AVAbay. These Terms of Service (“Terms”) govern your use of the AVAbay website, online store, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms.

1. Use of Our Website

You may use the AVAbay website for lawful purposes only. You agree not to:

• Use the website for any unlawful or fraudulent purpose.

• Attempt to interfere with or disrupt the website.

• Access areas or information that you are not authorized to access.

• Copy, reproduce, modify, or distribute website content without permission.

• Use our website in a way that could damage AVAbay, our customers, or our services.

We reserve the right to restrict or terminate access to the website if we believe these Terms have been violated, subject to applicable law.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, availability, and pricing displayed on our website are accurate.

However, product colors and appearance may vary slightly depending on your device or screen settings.

AVAbay reserves the right to:

• Modify or discontinue products.

• Change product specifications.

• Correct errors in product descriptions or pricing.

• Limit product quantities where necessary.

• Refuse or cancel an order when an error or other issue occurs.

If an order is cancelled because of incorrect pricing or product information, any payment already made for that order will be refunded.

3. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

An order confirmation does not necessarily mean that your order has been finally accepted. We reserve the right to accept, decline, or cancel an order when necessary and as permitted by applicable law.

You are responsible for providing accurate and complete billing, shipping, and contact information.

If information provided during checkout is incorrect or incomplete, this may result in shipping delays, delivery problems, or the package being returned.

4. Pricing and Payment

All prices displayed on the AVAbay website are subject to change without notice. The price applicable to your order will be displayed at checkout, subject to applicable law.

Payment must be successfully received or authorized before an order can be processed and shipped.

We may use third-party payment providers and Shopify's payment infrastructure, where applicable. Payment information is handled according to the relevant payment provider's policies and security procedures.

If a payment cannot be processed, the order may be delayed or cancelled.

5. Shipping and Delivery

AVAbay processes and ships orders according to its applicable shipping schedule and operational procedures.

Available shipping methods, estimated delivery times, shipping costs, and any applicable delivery restrictions will be displayed at checkout or explained in our Shipping Policy.

Once an order has been dispatched, tracking information may be provided by email where available.

Delivery estimates are not guaranteed and may be affected by carrier delays, weather conditions, operational issues, or other circumstances outside our reasonable control.

Any free-shipping thresholds, delivery schedules, regional shipping charges, and special delivery conditions will be governed by the shipping terms published on our website.

6. Returns and Refunds

AVAbay accepts eligible returns in accordance with its Return and Refund Policy.

Returned products must generally:

• Be unused and in their original condition.

• Include the original packaging where required.

• Include original parts, accessories, manuals, and other supplied materials where applicable.

• Meet the return eligibility requirements stated in our Return and Refund Policy.

Products that have been used, installed, altered, or damaged may not qualify for a standard return, except where otherwise required by applicable law.

Customers may be required to contact AVAbay Customer Support before sending a return. Approved returns must follow the applicable return instructions.

Eligible refunds are generally issued to the original payment method after the returned product has been received and inspected. Processing times may vary depending on the payment provider or financial institution.

Additional conditions, exceptions, and return procedures are described in our Return and Refund Policy.

7. Final Sale Products

Products clearly identified as final sale or clearance items on their product pages may be excluded from standard returns, subject to applicable law.

Any product-specific return restrictions will be disclosed in the relevant product listing or applicable policy.

Nothing in this section limits any consumer rights that cannot legally be excluded.

8. Damaged, Defective, Incorrect, or Missing Items

If you receive a damaged, defective, incorrect, or incomplete order, please contact AVAbay Customer Support as soon as reasonably possible.

We may request photographs of:

• The product.

• The damaged or defective area.

• The original product packaging.

• The shipping box and shipping label.

Please retain the product and its original packaging until the issue has been reviewed, where reasonably possible.

Depending on the circumstances and applicable law, AVAbay may provide a replacement, replacement parts, refund, store credit, or another appropriate resolution.

9. Cancellations

If you need to cancel an order, contact AVAbay Customer Support as soon as possible.

Cancellation requests are not guaranteed once an order has entered processing or has been shipped.

If an order has already shipped, you may need to receive the order and follow the applicable return procedure.

Any cancellation rights provided by applicable law remain unaffected.

10. Intellectual Property

All content appearing on the AVAbay website, including text, product descriptions, graphics, photographs, logos, designs, and other materials, is owned by or licensed to AVAbay unless otherwise stated.

You may not reproduce, modify, distribute, publish, sell, or commercially exploit AVAbay website content without prior written permission, except where permitted by law.

11. User-Submitted Content

If you submit reviews, photographs, comments, feedback, or other content to AVAbay, you are responsible for ensuring that you have the right to provide that content.

To the extent permitted by applicable law, by submitting content, you grant AVAbay permission to use, reproduce, display, and publish that content for legitimate business and marketing purposes.

AVAbay reserves the right to remove content that is unlawful, offensive, misleading, fraudulent, or otherwise inappropriate, subject to applicable law.

12. Product Use and Customer Responsibility

Customers are responsible for using AVAbay products according to their intended purpose and any applicable product instructions.

AVAbay is not responsible, to the extent permitted by law, for damage resulting from misuse, improper installation, improper handling, improper storage, unauthorized modification, or failure to follow applicable product instructions.

Customers should review the instructions and product information supplied with their purchases before use.

13. Third-Party Services and Links

Our website may use third-party services, including payment processors, shipping carriers, analytics providers, and Shopify-related services.

Third-party services may have their own terms and privacy policies. AVAbay is not responsible for the policies or practices of third-party websites or services that are outside our reasonable control.

Your use of third-party services may be subject to the terms and conditions of those providers.

14. Disclaimer

To the extent permitted by applicable law, AVAbay provides its website and services on an “as available” basis.

We do not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.

Nothing in these Terms is intended to exclude or limit any consumer rights or protections that cannot legally be excluded or limited.

15. Limitation of Liability

To the maximum extent permitted by applicable law, AVAbay will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website, products, or services.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law or affects rights that cannot legally be excluded.

16. Changes to These Terms

AVAbay may update these Terms from time to time to reflect changes in our website, products, services, business practices, or applicable legal requirements.

When changes are made, the updated version will be posted on this page with a revised “Last Updated” date where appropriate.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.

17. Governing Law

These Terms are subject to the laws applicable to AVAbay and its operations, without limiting any mandatory consumer protections that may apply to you.

Where applicable law provides you with rights or protections that cannot be waived, those rights remain unaffected by these Terms.

18. Contact

For questions regarding these Terms, orders, returns, or other customer support matters, please use the customer support channels provided on the AVAbay website.

Trade name: Avabay

Email: support@avabay.com

Phone number: +1 (307) 800-3018

Physical address: Avabay, WY 82801, United States