Return & Refund Policy

We want you to feel confident when ordering from AVAbay. If a product is not right for you, you may request a return in accordance with the policy below.

30-Day Return Policy

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, the item must:

• Be unused and in its original condition.

• Be in its original packaging.

• Include all original parts, accessories, manuals, and materials supplied with the product.

• Be in the same condition in which you received it.

Items that have been used, installed, altered, damaged after delivery, or otherwise show signs of use are generally not eligible for a standard return.

How to Start a Return

To request a return, contact AVAbay Customer Support at support@avabay.com within 30 days of delivery and include:

• Your order number.

• The item or items you would like to return.

• A brief reason for the return.

Once your return is approved, we will provide the applicable return shipping label and instructions explaining how and where to send your package.

Please do not send products back without first contacting us. Returns sent without authorization or without following the provided return instructions may be delayed or may not be accepted.

Return Shipping

For eligible returns under our standard 30-day return policy, AVAbay will provide the applicable return label and shipping instructions where covered by our return arrangements.

Please package the product securely, preferably using the original shipping materials whenever possible, to help prevent damage during return shipping.

AVAbay is not responsible for damage caused by inadequate return packaging, to the extent permitted by applicable law.

Refunds

Once your returned item arrives, we will inspect it to confirm that it meets the return requirements.

If your return is approved, we will issue a refund to your original payment method.

Refunds are generally processed within 5–7 business days after the returned item arrives at our return location. Your bank, credit card company, or payment provider may require additional time to post the funds to your account.

Processing times vary by financial institution and are outside our control.

Used Products

Products that have been used, installed, or materially altered generally cannot be returned simply because you changed your mind or decided that the product was not suitable for your needs.

However, we stand behind the products we sell.

If a product:

• Arrives damaged or defective.

• Is missing parts or components.

• Is materially different from what you ordered.

• Does not perform in accordance with its applicable description or representations.

Please contact AVAbay Customer Support at support@avabay.com.

Include your order number, a description of the issue, and, where applicable, photographs or other information that can help us understand the problem.

We will review the situation and work with you to find an appropriate resolution. Depending on the circumstances, this may include a replacement, replacement parts, a refund, store credit, or another reasonable solution.

Damaged or Defective Items

Please inspect your order as soon as possible after delivery.

If an item arrives damaged, defective, or incorrect, contact AVAbay Customer Support at support@avabay.com as soon as you discover the issue.

To help us resolve the issue efficiently, we may ask you to provide photographs of:

• The product.

• The damaged or defective area.

• The original packaging.

• The shipping box and shipping label.

Please keep the product and its packaging until we have reviewed your request and provided instructions, where reasonably possible.

Incorrect Items

If we accidentally send you the wrong product, please contact AVAbay Customer Support with your order number and details of the item you received.

We will review the issue and provide instructions to arrange an appropriate replacement or refund.

Missing Items

If your order arrives with an item or component missing, contact AVAbay Customer Support at support@avabay.com.

Please include your order number and a description of what is missing. We will review your order and determine the appropriate solution.

Exchanges

We generally process product changes as a return and a new order rather than a direct exchange.

If you would like a different product, model, or variation, contact AVAbay Customer Support to discuss the available options.

Return Condition

Returned products must be packaged appropriately and include all components originally supplied with the item.

If a returned item is materially damaged, incomplete, used, altered, or otherwise does not meet the eligibility requirements described in this policy, we may be unable to issue a standard refund, subject to applicable law.

We will contact you if there is a problem with your return.

Original Payment Method

Approved refunds will be sent to the same payment method used to place the original order, unless otherwise required by law or agreed upon by AVAbay.

We are generally unable to issue a

Contact information

Trade name: Avabay

Phone number: +1 (307) 800-3018

Email: support@avabay.com

Physical address: Avabay, 30 N Gould St, Ste R, Sheridan, WY 82801, United States